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ejools.com!
c/o National Crystal
2028 McDonald Avenue Brooklyn, NY 11223

Welcome to ejools.com!

We want to make your shopping experience as pleasant as possible. We encourage your feedback and hope that we can serve your needs.


Ordering
Just click on a category that you are interested in. Then click on the pictured design that you like. Enter the quantity and requested information into the fields. Click the Add to Cart button. And either Continue shopping the way you just did, or click proceed to checkout.

If at anytime you want to checkout, just click on any product, then click on a View Cart button and you can begin checkout from there.


Claims
Any claim for shortage or error in style must be made within 5 days of receipt of the shipment.

Any claim for shipping refund on a late delivery must be made within 5 days of the delivery.

Any claim for non-receipt of a package must be made within 30 days of the order being placed.

Cancellations
Cancellations on any product already shipped will be treated as a return. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.

Order Changes
We are not able to change orders once they are placed.  Sometimes, in an emergency case, we can do it; but it is never guaranteed.  Due to our consolidated shipping, multiple pickups throughout the day and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.)


Minimum Order
There is a minimum order of $25.00 per package.


Payment
We accept Visa, Mastercard, Discover and American Express.



Shipping time

Next day, second day, and ground shipping options are available. This means that your order will be shipped the service that you choose *once the order is ready*. If the purchase includes items that are not usually shipped in 24 hours, then this can be from 1 day - 10 days. If you are only ordering items marked "Usually ships within 24 hours", it is ordered before 3:00 EST and in stock, then it will ship that day. In the rare case that an item marked "Usually ships within 24 hours" is out of stock, then it will usually ship within one to two days. Holidays and weekends do not count.

Shipping Method USA
UPS Ground (1-5 weekdays in US) $9.95 (AK, HI, and PR $15.00)
UPS Blue Label (2 weekdays in US) $18.00
UPS Red Label (Next weekday morning in US, Express service outside) $36.00

Shipping Method International
Express $65.00

Shipping Method Canada Only
UPS Ground $12.00


***For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser.  If an international shipment is refused and the carrier demands duties to be paid, we will pay them and it will be charged to the customer in addition to a service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsiblity of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded.

****Any claims must be made within 3 days of receipt****




Lifetime Warranty
If for any reason your tiara, crown, or other product purchased from ejools.com breaks, send it back for prompt repair or replacement. We will fix/replace it whether it is a manufacturing defect or broken for any other reason.


Return Policy
Due to the nature of the business, we offer 2 options for returns:

30 day exchange equal or up policy - This means that if you would like to exchange an item within 30 days of receiving it, you may exchange it for a tiara that is the same price or higher. You will only need to pay the difference and additional shipping.

or

Refund - 30 day merchandise cost refund with a 25% restocking fee.

Privacy Policy
We use IP addresses to help diagnose problems with our server, and to administer our Web site. The  IP address is used to help identify the shopper and the shopping cart and to gather broad demographic information.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to info@ejools.com Correct/Update This site gives users the following options for changing and modifying information previously provided.

Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact



Thank you for shopping at ejools.com,

Adam Cooper President ejools.com


 



                                        
ejools.com is UpFront

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Albert Weiss Collection - Designer Jewelry